About Us
We’re a trusted local care agency in West Sussex, helping people stay safe, supported and independent at home with a small, consistent team of well-trained carers you can rely on.
Who Are Careline 24?
We’re a home care agency based in Chichester, proudly supporting people across West Sussex, including Bognor Regis, Littlehampton, and the surrounding areas. We provide personalised home care for adults of all ages, working with local residents, families, local authorities and care organisations to make sure people can stay safe, supported and independent in their own homes.
Since launching in early 2022, we’ve steadily grown from a small local team into a trusted provider of home care, supporting clients with a wide range of needs while giving their loved ones peace of mind.
A Local Service You Can Trust
Our team is made up of dedicated, DBS-checked carers and a lean, hands-on management team. We don’t use agency staff, but instead are focused on recruiting. This allows us to build real relationships with our clients, provide continuity of care, and invest fully in our team’s training and development.
We’re fully registered with the Care Quality Commission (CQC) and have been rated 5 stars on Google by our customers, who regularly praise our professionalism, warmth, and commitment to keeping families informed and involved.
We’re also proud members of Skills for Care and are supported by Citation, helping us maintain high standards across recruitment, compliance, and training.
What We Do
We offer flexible home care tailored to the needs of each individual. From 30-minute visits to live-in care, we support people with:
We care for:
Whether referred by a local authority, a social worker, or a family member, we work closely with everyone involved to deliver care that’s person-centred, respectful, and responsive.
A Message from Our Founder
“After 15 years in nursing and 10 years working in the community, I saw firsthand how important it is for people to remain in their own homes, surrounded by the familiar with neighbours nearby and access to local services.
That’s why I started Careline 24: to offer a dependable, high-quality care service that puts people first. Our carers don’t just provide practical support, they build trust, bring compassion into everyday routines, and help people live well at home.”
— Mrs Gratitude Mazanza, Founder & Registered Manager.
Why Families Choose Careline
What sets us apart is our small, consistent care teams. Most clients see just two or three regular carers, rather than a rotation of unfamiliar faces. This continuity builds trust and comfort, especially for clients with dementia or complex needs. We provide in-depth and ongoing training, particularly in areas such as dementia, autism, and mental health, ensuring our carers are confident, competent, and always ready to respond with care and understanding. From the first phone call to each visit, we’re always just on the other end of the line hence our name, Careline 24.
Regulated, Reliable, Respected.
As a fully CQC-registered provider, we meet the highest standards for safety, effectiveness, and responsiveness. Our rigorous recruitment and safeguarding procedures ensure every member of our team shares our values and commitment to excellence.
We’re proud of what we are able to provide for service users, but even prouder of the trust our clients place in us every day.
Let’s talk about the care that’s right for you
Call us today or request a call back. We’re here to listen, answer questions, and help you get started.